IT Support (helpdesk)

Posted about 1 month agoViewed

View full description

💎 Seniority level: Middle, Minimum 5 years relevant experience

📍 Location: Colombia, CST

🔍 Industry: Creative production and technology

🏢 Company: OLIVER+

🗣️ Languages: English

⏳ Experience: Minimum 5 years relevant experience

🪄 Skills: Mac OS XMicrosoft Active DirectoryMicrosoft ExchangeTroubleshootingTechnical support

Requirements:

Proven work experience in IT.
Experience in IT systems administration in a mid-to-large enterprise.
Fluent written and verbal English communication skills.
Resourcefulness and troubleshooting capabilities.
Familiarity with office tools and Adobe Creative Cloud Suite.
Leadership and organizational skills.

Responsibilities:

Drive regional IT operational excellence through strategic planning.
Coordinate dispatch, maintenance, and procurement of IT equipment.
Report regional IT KPIs to the Regional Manager.
Manage new joiners' IT setups.
Provide 1st line support for users and troubleshoot technical issues.
Ensure effective IT operations align with central IT strategy.