Customer Success Manager, Marketplace Italy (m/f/d)

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Requirements:

• Successfully completed degree in economics, marketing, e-commerce, or comparable qualification.
• Experience in the marketplace or e-commerce sector.
• Strategic thinking skills, ideally with experience in the health sector.
• Very good time management skills.
• Enjoy working with data.
• Willingness to take responsibility and enthusiasm for marketplaces.
• Good communication skills to maintain relationships with stakeholders.
• Fluent in Italian and English; good German language skills are a plus.

Responsibilities:

• Be part of the central platform team driving marketplace activities within Shop Apotheke Europe in Italy.
• Maintain constant communication with partners and develop strategies for their performance enhancement.
• Act as the first point of contact for partner inquiries.
• Create analyses based on KPIs to ensure targets are met.
• Monitor and improve partner satisfaction and customer experience.
• Identify new market developments and opportunities.