Client Support Assistant

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Requirements:

• Excellent verbal and written English communication skills.
• Knowledge of the industry and market trends.
• Strong business acumen and attention to detail.
• Tech savvy with proficiency in GSuite applications; familiarity with Slack is a bonus.
• Ability to work in a fast-paced environment.
• Exceptional analytical skills for managing data and information.

Responsibilities:

• Handles client inquiries regarding money movement, technology issues, account opening, and updates.
• Provides product or service information and assistance to clients.
• Maintains and organizes client database and files.
• Ensures timely assignment and completion of tasks and transactions.
• Offers administrative support to the team while maintaining a positive attitude.
• Monitors Client Success opportunities, managing follow-ups and internal coordination.