Professional Services Specialist (Global Remote)

Posted 26 days agoViewed

📍 Location: South America, Mexico City, Mexico, Montreal, Quebec, Canada, Toronto, Ontario, Canada, Bogotá, Distrito Capital de Bogotá, Colombia, Cape Town, Western Cape, South Africa, Pacific, Eastern

🔍 Industry: Creator Economy

🏢 Company: Passion.io👥 11-50💰 Series A over 3 years agoE-Learning Training Apps Content Creators Mobile Software

🗣️ Languages: English

🪄 Skills: Adobe PhotoshopGraphic Design

Requirements:

Minimum must-have: Email and chat experience, basic graphic design knowledge (Canva), experience working with technology, and some experience writing or reviewing copy in English.
Strong customer service skills with clear communication, patience, empathy, and conflict resolution abilities.
Experience with HelpDesk (Hubspot or ZenDesk) and Photoshop is a plus.
Excellent time and task management skills with the ability to prioritize effectively.
Capable of working independently and thriving in a team environment.
Must be flexible to work US hours (Pacific to Eastern time zones) to ensure effective collaboration.
Exceptional communication skills in English.

Responsibilities:

Seamlessly migrate creators’ content from their previous platforms to Passion.io, ensuring everything is organized and optimized.
Use Canva and brand assets to design and customize stunning apps that meet creators’ unique needs.
Provide top-notch support via email and chat, resolving concerns about products, apps, and accounts swiftly and effectively.
Monitor the status of apps in review on Apple and Google Play, working with the App Submission team to tackle any issues head-on.
Keep creators informed about Apple and Google updates, new features, bug fixes, and major updates from Passion.io.
Assist with various administrative tasks to ensure smooth workflow and operational efficiency.
Set up Typeform for customers and configure Zapier workflows to streamline processes.

Apply