Senior Technical Support Specialist (Global Remote)

Posted 2 months agoViewed

💎 Seniority level: Senior, 3-4 years

📍 Location: South America, Mexico, Canada, Colombia, South Africa, ET, PST

🔍 Industry: SaaS, Creator space

⏳ Experience: 3-4 years

🪄 Skills: Cross-functional collaborationTechnical supportSaaS

3-4 years of technical support experience in a SaaS environment, ideally within the Creator space.
Technical proficiency with HubSpot and experience working with remote teams.
Ability to collaborate across functions, including engineering and sales.
Self-motivated with strong problem-solving skills and a focus on process improvement.
Passion for understanding customer needs and driving value for customers.

Deliver outstanding Tier 2 support by resolving technical issues swiftly and effectively.
Identify and implement improvements in customer support processes for enhanced efficiency.
Engage proactively with the product, providing suggestions for improvements through feedback.
Maintain high customer satisfaction scores while managing customer inquiries.
Work during US time zones (ET or PST) to provide timely support.