Senior Technical Support Specialist (Global Remote)

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Requirements:

• 3-4 years of technical support experience in a SaaS environment, ideally within the Creator space.
• Technical proficiency with HubSpot and experience working with remote teams.
• Ability to collaborate across functions, including engineering and sales.
• Self-motivated with strong problem-solving skills and a focus on process improvement.
• Passion for understanding customer needs and driving value for customers.

Responsibilities:

• Deliver outstanding Tier 2 support by resolving technical issues swiftly and effectively.
• Identify and implement improvements in customer support processes for enhanced efficiency.
• Engage proactively with the product, providing suggestions for improvements through feedback.
• Maintain high customer satisfaction scores while managing customer inquiries.
• Work during US time zones (ET or PST) to provide timely support.