Senior Business Analyst with Service Design Expertise

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Requirements:

• IT Bachelor degree.
• Master degree in Business Administration, Service Design, or a related field is a plus.
• 5-7 years of experience as a Senior Business Analyst with exposure to service design.
• Proficiency in writing epics, user stories, and acceptance criteria.
• Hands-on experience with Jira and Confluence for documentation and project tracking.
• Strong understanding of UAT processes, including planning, execution, and issue resolution.
• Exceptional communication, analytical, and problem-solving skills.
• Bilingual proficiency in Arabic and English.
• Preferred: Certification in Agile, Scrum, or related methodologies.
• Experience in large-scale service design or digital transformation projects.
• Familiarity with tools like Figma or Lucid chart for process mapping.

Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business needs into detailed epics, user stories, and acceptance criteria.
• Manage project documentation using Jira and Confluence to ensure transparency and alignment.
• Apply service design principles to enhance user-centricity in solutions.
• Conduct user research and map customer journeys to identify pain points and opportunities.
• Develop service blueprints to document current and future states of processes.
• Act as a liaison between business and technical teams, ensuring clear communication.
• Lead UAT efforts by defining test plans, scenarios, and acceptance criteria.
• Facilitate workshops to align business goals with user requirements.
• Present findings and project updates to executive teams and stakeholders.
• Mentor junior analysts in business analysis and service design practices.