Employee Service Coordinator

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Requirements:

• 1+ years of HR-related experience.
• Excellent written and verbal communication skills.
• Outstanding problem-solving skills with a focus on customer satisfaction.
• Eye for process improvement.
• Ability to work collaboratively in a fast-paced environment.
• Self-starter with reliable work habits in a remote setting.
• High attention to detail and accuracy.
• Understanding of HR processes and systems, including ServiceNow HRSD and Workday preferred.

Responsibilities:

• Partner with various employee support teams to answer employee inquiries.
• Serve as the first point of contact for employee questions in ServiceNow.
• Maintain case management in ServiceNow and strive for timely resolutions.
• Prepare and accurately complete time-sensitive HR documents.
• Ensure confidentiality with sensitive employee information.
• Identify gaps in self-service content and recommend improvements.