IT Support Engineer | Permanent WFH | 4-Day Workweek | Night Shift

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Requirements:

• At least 4 years of hands-on experience in an IT services or MSP environment.
• Excellent written and verbal communication skills with a strong customer service orientation.
• Troubleshooting experience in Windows 10/11, Microsoft 365, Azure.
• Experience with ticketing systems such as ConnectWise or ServiceNow.
• Proficiency in Microsoft Office Apps.
• Creative problem-solving skills and keen attention to detail.

Responsibilities:

• Provide hands-on technical support to clients via phone or email.
• Resolve end-user issues related to Microsoft technologies and networking.
• Strive for first call resolution by effectively addressing client issues during initial contact.
• Troubleshoot problems related to server, network, and applications technologies.
• Collaborate with Senior Engineers, manage multiple projects, and demonstrate attention to detail.