IT Support Engineer | Permanent WFH | 4-Day Workweek | Night Shift

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Requirements:

• At least 4 years of hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.
• Excellent written and verbal communication skills.
• Troubleshooting experience in Windows 10/11 and Microsoft 365.
• Experience with ticketing systems such as ConnectWise or ServiceNow.
• Proficiency in Microsoft Office Apps.

Responsibilities:

• Provide hands-on technical support to clients via phone or email, resolving end-user issues.
• Strive for first call resolution by efficiently addressing client issues.
• Troubleshoot server, network, and application-related problems with exposure to various technologies.
• Manage and prioritize multiple projects in a deadline-driven environment.