PT Live Verification Phone Agent - Remote

View full description

Requirements:

• Good listening, verbal, and written communication skills in English.
• Inbound call/phone experience, preferably high volume.
• Excellent customer service skills.
• 1 year of customer service experience, preferably via phone.
• Technically savvy, logical reasoning, and facial recognition skills.
• Proficiency, attention to detail, and interpersonal skills.
• Ability to multitask and assist multiple customers simultaneously.
• Good time management and reasonable attendance.

Responsibilities:

• Claim sessions for customers doing business via Truck Share 24/7.
• Review each session for accuracy and answer customer questions.
• Determine proper action using instructional materials.
• Make outbound calls to verify alternate contacts.
• Communicate efficiently and courteously with customers via phone or chat.
• Ensure compliance with U-Haul policies to retain customer loyalty.
• Document and resolve customer concerns.