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Customer Support Agent with English and German (EverHelp)

Posted 7 days agoViewed

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💎 Seniority level: Entry, At least 6 months

📍 Location: Georgia

🔍 Industry: IT Services

🏢 Company: Genesis👥 10001-3000AutomotiveSalesManufacturingRecreational Vehicles

🗣️ Languages: German, English

⏳ Experience: At least 6 months

🪄 Skills: Fluency in EnglishCustomer support

Requirements:
  • Proficiency in German language (B2/C1) and fluency in English language (B2 level) is required.
  • At least 6 months of support experience.
  • Excellent communication skills to handle customer complaints politely and professionally.
  • Ability to work independently as well as in different teams.
  • Attentive, persistent, and solution-oriented mindset.
  • Strong work ethic and adaptability to changes in a dynamic environment.
Responsibilities:
  • Communicate with users and address feedback and complaints via email.
  • Advise clients on product functionality and usage through social media.
  • Provide empathetic and responsive service to meet user needs.
  • Handle each request with the same level of dedication.
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