Service Implementation/Customer Experience Manager - Japan

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Requirements:

• Bachelor’s degree or above.
• Knowledge of Cardiology, preferably Electrophysiology (EP).
• Worked for medical device companies as sales reps, field marketing, or in marketing departments for more than 5 years.
• Project management experience in a complex environment involving multiple stakeholders.
• Knowledge and understanding of hospital systems and stakeholders in Japan.
• Demonstrable ability to educate and build relationships.
• Competent in communicating with multiple stakeholders, negotiation skills, and influencing skills.
• Proven ability to work with initiative and under own direction.
• Confident in using new and existing technology applications.
• Ability to travel based on location and business demands.
• Ability to communicate in English.

Responsibilities:

• Develop relationships with key stakeholders and decision makers within targeted accounts.
• Implement clinical excellence programs and identify challenges with current cardiac monitoring services.
• Influence clinical leadership to implement pathway and workflow transformations in ambulatory cardiac monitoring.
• Partner with key accounts to scope current pathways and identify operational efficiencies.
• Collaborate with cross-functional teams to implement the Zio Service balancing client needs and internal processes.
• Establish and lead iRhythm clinical education programs across Japan.
• Share best practices and success stories to assist distribution partners.
• Represent the voice of the customer to engineering, R&D, and leadership.
• Identify partnership opportunities with healthcare practitioners.