Principal, Machine Learning Engineer (L5)

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Requirements:

• 7+ years hands-on experience as an engineer writing production-grade code in a modern programming language.
• 3+ years of experience in developing AI/ML systems.
• Proven experience building, evaluating, and deploying large-scale AI/ML solutions for customer-driven products or similar high-performance environments.
• Expertise in NLP and conversational AI systems.
• Experience in various ML frameworks (e.g., TensorFlow, PyTorch, Llama Index, Langchain) and real-time data processing platforms (e.g., Kafka, or similar).
• Proficiency in Python or similar programming languages.
• Solid understanding of distributed computing and low-latency systems.
• Exceptional collaboration skills, and cross-function and organization partnering.
• Strong customer focus, excellent written and verbal communication skills.

Responsibilities:

• Architect and lead the development of cutting-edge AI/ML systems for communication platforms, including natural language processing (NLP) and real-time decision-making models.
• Collaborate with leadership to align AI/ML initiatives with the company’s strategic goals, ensuring impactful integration across product lines.
• Design and implement scalable, robust ML models to support real-time, low-latency communication systems.
• Explore and innovate around AI-driven personalization, recommendation systems, and predictive analytics to enhance user engagement.
• Provide thought leadership in AI/ML technology, evaluating emerging trends and their applicability to communication challenges.
• Ensure adherence to best practices for data security, privacy, and ethical AI, especially in handling sensitive communication data.