Tactical Equipment Inside Sales Coordinator

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Requirements:

• 2+ years of inside sales experience, or customer service/administrative support within a fast-paced environment.
• Proficiency in SAP, Microsoft Office Suite (Outlook, Excel, Teams), and CRM systems.
• Strong communication and multitasking abilities with a focus on attention to detail.
• Ability to work in a fast-paced environment, manage multiple tasks efficiently, and demonstrate a strong work ethic.
• Prior military, law enforcement, or tactical equipment experience is a plus but not required.

Responsibilities:

• Collaborate with sales representatives to process quotes, sales orders, and other administrative tasks.
• Answer incoming calls, resolve customer inquiries, and provide exceptional service.
• Follow up with customers on quotes, orders, and shipment status to ensure satisfaction.
• Develop deep product knowledge and liaise with vendors for product research.
• Build and maintain relationships with current customers and generate new business opportunities.
• Utilize SAP for order processing, pricing, and customer management.
• Be a key point of contact for managing customer expectations and improving the customer experience.