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Software QA Engineer

Posted about 2 months agoViewed

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📍 Location: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT, NY

🔍 Industry: AI-powered contact center software

🏢 Company: Convoso👥 251-500InternetComputerSaaSCall CenterBrand MarketingTelecommunicationsSoftware

🪄 Skills: Software DevelopmentAgileCypressJMeterMySQLQAAPI testingTestRailDocumentation

Requirements:
  • Strong background in Software Engineering and QA techniques, processes, and practices.
  • Deep understanding of Agile QA methodologies and deliverables.
  • Experience with testing large, complex client-facing web applications and troubleshooting complex issues.
  • Hands-on experience with API testing and tools like Postman, Jmeter, SoapUI.
  • Experience with load and performance testing.
  • Experience with application and log management tools.
  • Experience in writing test plans, test cases, and reports.
  • Proficiency in MySQL.
  • Experience with UI and API test automation tools (CypressIO, Postman preferable).
  • Familiarity with Atlassian tools like Jira, Confluence, ServiceDesk, and TestRail.
  • Exceptional attention to detail and strong problem-solving skills.
  • Excellent organizational, written, and verbal communication skills.
  • Great team player with ability to work with minimal supervision.
Responsibilities:
  • Support the QA group as part of the Engineering organization.
  • Review product requirements, specifications, and technical design documents for early flaw discovery.
  • Execute regression and functional tests of products with a focus on quality.
  • Write and maintain product flow and feature documentation.
  • Investigate causes of non-conforming software and train users on solutions.
  • Participate in testing and verification of production releases.
  • Create and execute test plans and cases, with reports delivered to relevant departments.
  • Collaborate with engineers to ensure bug-free software releases.
  • Document testing phases, identifying and recording defects and issues.
  • Assist the team in troubleshooting testing issues and offer recommendations.
  • Work with support teams on evaluating complex customer problems.
  • Track and improve QA metrics.
  • Collaborate with the Director of QA on reporting.
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