Worklife Customer Support Associate - Employee Assistance Program (2nd Shift)

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Requirements:

• 1-3 years' experience in customer service.
• Basic computer knowledge.
• Proficiency in all Microsoft Office products.
• High School Diploma.

Responsibilities:

• Promptly responds to incoming chats within the standard greeting timeframe.
• Determines the purpose of incoming chats and interacts with callers to provide resources.
• Assesses client's needs and researches EAP/Worklife services and resources.
• Recognizes crisis situations and evaluates for necessary action.
• Performs research to identify potential providers and resources.
• Enters member information into the EAP system and maintains internal documentation.
• Triage calls professionally and makes outbound calls as needed.
• Provides administrative support and adheres to confidentiality policies.