Medical Review Officer Assistant

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Requirements:

• High School Diploma or equivalent.
• Exceptional verbal and written communication skills.
• Experience with multitasking and handling multiple priorities in a fast-paced environment.
• Remote experience preferred.
• Reliable internet connectivity and a peaceful working environment.
• Flexibility for shift-based work, including evenings.
• Capability to adjust to shifting priorities.
• Experience in providing exceptional customer service.
• Motivated individual with a proactive approach, particularly in a remote setting.
• Strong work ethic and exceptional integrity.
• Ability to maintain confidentiality and professionalism.
• Strong computer skills in Microsoft Office, Outlook, and internal systems.
• Effective organizational and prioritization abilities.
• Desire for long-term professional growth.

Responsibilities:

• Initiate and manage calls to collection sites to gather necessary documentation.
• Ensure all required information is obtained for timely turnaround of drug and alcohol test results.
• Enter and verify data in various systems with speed and precision.
• Process all test results promptly and accurately to meet client deadlines.
• Follow established procedures to verify test results.
• Ensure compliance with relevant regulations and standard operating practices.
• Identify and escalate issues in a timely manner.
• Maintain clear communication to resolve issues effectively.
• Develop a deep understanding of Foley's products and services.
• Stay informed on relevant regulations and industry standards.
• Provide knowledgeable service and support to clients.
• Protect company and customer information in accordance with policies.
• Ensure compliance with legal and ethical data handling practices.