Head of Customer Success & Partnerships (Temporary)

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Requirements:

• 8+ years of experience in customer success, account management, or commercial leadership roles, preferably in SaaS, HealthTech, or AI-driven sectors.
• Proven track record of managing customer success teams and commercial functions.
• Experience driving partner acquisition, onboarding, and engagement.
• Commercial acumen in market access, partnerships, or enterprise-level negotiations.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to work autonomously in a fast-paced environment.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot).
• Fluency in English; Spanish is a plus.

Responsibilities:

• Develop and execute a global strategy to drive customer success, commercial growth, and partnerships in key markets.
• Lead and build the Customer Success team to ensure partner satisfaction and measurable outcomes.
• Own and drive key accounts, ensuring client retention and identifying upsell/cross-sell opportunities.
• Establish and nurture strategic alliances with healthcare organizations and tech partners.
• Collaborate with Sales and Marketing to define customer success metrics and improve processes.
• Work closely with Product, Engineering, and AI teams to drive product improvement.
• Develop scalable systems for managing customer journeys, renewals, and partnership workflows.
• Lead and inspire a growing team of account managers and customer success professionals.