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Associate Customer Success Manager

Posted 3 days agoViewed

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💎 Seniority level: Junior

📍 Location: Mexico City (CDMX), Bogotá, Colombia

🔍 Industry: Restaurant technology

🪄 Skills: CRMCustomer supportCustomer Success

Requirements:
  • Proactive and results-driven mindset.
  • Ability to manage customer relationships effectively.
  • Strong communication skills to provide feedback to teams.
  • Experience in customer success or related fields is a plus.
Responsibilities:
  • Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle.
  • Engage with at-risk customers to maximize product adoption and deliver value.
  • Mitigate churn risks through proactive customer engagement.
  • Generate brand ambassadors and uncover expansion opportunities to drive growth.
  • Provide feedback to cross-functional teams to influence product changes and improve the customer journey.
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