Technical Support Consultant(support, SQL) - 1871

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Requirements:

• US Healthcare domain knowledge with healthcare application implementation or support experience.
• Understanding of healthcare related application, HIT terminology, patient care environments.
• Excellent problem-solving, troubleshooting, debugging, and strong customer support skills.
• Excellent organizational, verbal and written communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.
• Minimum 3 - 4 years’ experience in supporting hospital/healthcare software, or hospital experience as a clinician, registered nurse, or a clinical pharmacist.
• Knowledge of relational database and writing SQL query statements to troubleshoot issues and perform modifications.

Responsibilities:

• Perform functional application configuration.
• Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.
• Document issues and customer requests, following standard operating procedures and meeting SLAs.
• Develop training content for customers and support team members.