ApplyCustomer Service Representative- Lost Pet Recovery
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💎 Seniority level: Entry, 2 years
📍 Location: Canada
💸 Salary: 37050.0 CAD per year
🔍 Industry: Pet health and insurance
⏳ Experience: 2 years
🪄 Skills: Analytical SkillsCustomer serviceAttention to detailWritten communicationInterpersonal skillsVerbal communicationRelationship management
Requirements:
2 years customer service, call center, or relevant experience.
Responsibilities:
- Responds to internal and external inquiries within stated service level agreements.
- Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries.
- Analyzes, researches, and resolves problems and discrepancies for member accounts.
- Maintains product knowledge, and awareness of customer services policies.
- Performs other duties and responsibilities as assigned.
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