Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team

Posted 4 days agoViewed

💎 Seniority level: Entry, 2+ years experience with call center or outreach involving members/consumers; 3+ years experience in a healthcare setting

📍 Location: United States of America

💸 Salary: 17.0 - 25.65 USD per hour

🔍 Industry: Healthcare

🗣️ Languages: English, Bilingual or multilingual candidates preferred

⏳ Experience: 2+ years experience with call center or outreach involving members/consumers; 3+ years experience in a healthcare setting

🪄 Skills: MultitaskingInterpersonal skills

Professional communication skills.
Strong active listening and interpersonal skills.
High computer literacy, including troubleshooting abilities.
Proficiency with Windows, web-based applications, and digital communication tools.
Reliable high-speed internet (at least 50mbps) and suitable remote workspace.
Hard wired connectivity to computer is required.

Inbound and outbound calls to members and providers regarding healthcare services.
Assist members in accessing screenings, vaccinations, and medication refills.
Deliver an empathetic member experience through clear communication.
Provide education on health decisions to improve member health.
Document all conversations accurately in member health records.