Head of Account Management

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Requirements:

• Strong background in Account Management leadership or Project Management within an iGaming Platform Provider.
• Proven expertise in managing client relationships and resolving issues efficiently.
• Comprehensive understanding of iGaming products and technical integrations.
• Ability to lead teams, motivate AMs, and foster collaboration.
• Creative problem-solving ability and a focus on service excellence.
• Experience designing and refining internal processes for efficiency.
• Resilience and determination to improve team performance.
• Excellent communication skills for interaction with teams and partners.

Responsibilities:

• Oversee the enhancement of account management workflows.
• Implement tools to assess client satisfaction and retention.
• Act as the internal advocate for client needs and expectations.
• Build and develop a high-performing AM team through mentorship and training.
• Participate in business discussions for company operations and strategy.
• Collaborate with other teams to align on goals and client expectations.
• Ensure proper tracking of costs and invoices by the AM team.