Help Desk Technician - Remote - 4x10 Schedule Including Weekend Shifts Q1 2025

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Requirements:

• Minimum of 1 year of professional IT support experience.
• Working knowledge of Windows 10, 11 and MacOS.
• Working knowledge of the Microsoft 365 office suite.
• Knowledge of Office 365 cloud services is a plus.
• Knowledge of Azure and/or AWS is a plus.
• Superb verbal and written communication skills.
• Time management skills are crucial.
• A+ and/or Network+ certifications preferred.
• Experience in a ticketing system, with Autotask experience being a huge plus.
• Ability to lift and carry equipment up to 50 pounds.

Responsibilities:

• Primarily focused on desktop and laptop support, including break/fix issues.
• Handle application installation and configuration, and user-level settings.
• Investigate and remediate malware alerts and assist users with MFA enrollment.
• Document, track, and escalate tickets through a ticketing system.
• Collaborate with a team to deliver exceptional service to clients, both remotely and onsite.