Call Center Specialist (Remote)

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Requirements:

• Fluency in English and Spanish, Mandarin, Cantonese, or Russian is required.
• 2-3 years of inside sales, call center, telephonic outreach, or similar experience is required.
• Comfortable being on the phone throughout the day.
• 1-3 years of experience in customer service is preferred.
• Bachelor's degree or equivalent work experience is preferred.
• Ability to understand and articulate the benefits of our program.
• Strong verbal and written communication skills.
• Problem-solving skills and judgment ability.
• Excellent organizational skills and multitasking ability.
• Passion for healthcare and change in the healthcare environment.
• Strong proficiency in computer software navigation.
• Comfort in a dynamic startup environment.

Responsibilities:

• Serve as an internal expert on the member and caregiver onboarding experience, owning outreach, education, and remote onboarding.
• Manage a call list to educate members and care teams on the Vesta Healthcare program.
• Coordinate with members, caregivers, and families for program consent and acceptance.
• Collaborate with the Clinical Team to schedule virtual visits for onboarding.
• Partner with Program Engagement Coordinators for successful transition of newly onboarded members.
• Distill learnings from conversations and share with Client Success, Business Operations, and Product teams.
• Manage responsibilities with performance targets for call volume, acceptance, and conversion.
• Track activities for compliance and function in a fast-paced startup environment.