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Ask Bennie Advocate

Posted 4 days agoViewed

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💎 Seniority level: Entry, 2+ Years of relevant customer service experience

📍 Location: USA

💸 Salary: 50000.0 - 65000.0 USD per year

🔍 Industry: Employee benefits

🏢 Company: Bennie👥 101-250💰 $12,000,000 Seed over 1 year agoHealth InsuranceAppsEmployee Benefits

🗣️ Languages: English, Spanish

⏳ Experience: 2+ Years of relevant customer service experience

🪄 Skills: Customer serviceWritten communicationVerbal communication

Requirements:
  • High School Diploma.
  • 2+ Years of relevant customer service experience.
  • Proficient in reading & writing in Spanish is a plus.
  • Insurance producer’s license is also a nice-to-have.
Responsibilities:
  • Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email.
  • Document resolution detail, member communications, and time to resolution via ticketing system.
  • Communicate and collaborate with internal consultants and service team.
  • Outreach to carriers and providers to obtain information and detail when needed.
  • Navigate internal systems to obtain member, plan, and group specifics and implementation status.
  • Advise members regarding plan selection based on member-specific and financial needs.
  • Schedule provider appointments on member’s behalf.
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