ApplyAsk Bennie Advocate
Posted about 2 months agoViewed
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💎 Seniority level: Entry, 2+ Years of relevant customer service experience
📍 Location: USA
💸 Salary: 50000.0 - 65000.0 USD per year
🔍 Industry: Employee benefits
🏢 Company: Bennie👥 101-250💰 $12,000,000 Seed almost 2 years agoHealth InsuranceAppsEmployee Benefits
🗣️ Languages: English, Spanish
⏳ Experience: 2+ Years of relevant customer service experience
🪄 Skills: Customer serviceWritten communicationVerbal communication
Requirements:
- High School Diploma.
- 2+ Years of relevant customer service experience.
- Proficient in reading & writing in Spanish is a plus.
- Insurance producer’s license is also a nice-to-have.
Responsibilities:
- Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email.
- Document resolution detail, member communications, and time to resolution via ticketing system.
- Communicate and collaborate with internal consultants and service team.
- Outreach to carriers and providers to obtain information and detail when needed.
- Navigate internal systems to obtain member, plan, and group specifics and implementation status.
- Advise members regarding plan selection based on member-specific and financial needs.
- Schedule provider appointments on member’s behalf.
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