Shopify Virtual Assistant/Customer Service Representative

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Requirements:

• Previous experience in customer service is essential.
• Strong communication skills with the ability to convey information clearly and effectively.
• Attention to detail and a problem-solving attitude.
• Experience with Shopify and Gorgias is preferred.
• Ability to work independently and manage time efficiently.
• Proactive and adaptable to changing priorities and tasks.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Assist with order processing and resolve shipping and return issues.
• Maintain a friendly and professional demeanor in all customer interactions.
• Write and update SEO-optimized product descriptions to ensure accurate and appealing listings.
• Collaborate on improving internal search results to enhance customer experience.
• Utilize tools such as Gorgias and Shopify to manage customer service and store operations effectively.