Senior Technical Account Manager

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Requirements:

• A consultative approach you’ve honed for years that starts with active listening.
• An unyielding desire to delight customers and inspire change.
• Knowledge of security technologies (endpoint, cloud, network, SIEM) and how they can be used to disrupt attackers and enable defenders.
• A deep understanding of the challenges affecting security programs today, and experience guiding customers through those challenges.
• Hands-on security experience as a consultant/advisor, analyst, or sysadmin.
• Experience with frameworks like NIST CSF, FAIR, CSA CCM to assess risk.
• Flexibility and an openness to change and new challenges.

Responsibilities:

• Ensure customers understand how indispensable we really are to their security program.
• Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals.
• Position customers as heroes to their businesses by contextualizing the value we’ve delivered into a cogent narrative.
• Adjust communication to different levels of technical understanding and market dynamics.
• Advocate as the voice of the customer internally with examples, data, and patterns.
• Be operationally diligent as we consistently meet every expectation we set, on time.