Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Manager, Quality Assurance (Customer Operations)

Posted 5 days agoViewed

View full description

💎 Seniority level: Manager, 5+ years

📍 Location: USA

💸 Salary: 124000.0 - 190000.0 USD per year

🔍 Industry: Financial services, fintech

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementSQLData AnalysisComplianceQuality AssuranceData visualization

Requirements:
  • Minimum of 5+ years of progressive experience in quality assurance or related leadership roles.
  • Intermediate skills in SQL and Excel/Google Sheets for data analysis.
  • Experience in financial services or complex operational roles is a plus.
  • Strong understanding of QA best practices across organizations.
  • Ability to manage quality programs in a high-growth environment.
  • Exceptional organizational and multitasking skills.
  • Customer-centric mindset with strong problem-solving abilities.
Responsibilities:
  • Provide strategic direction and oversight to QA Leads, team members, and vendor partners.
  • Oversee quality assurance expansion across various projects and timelines.
  • Deliver quality standards to external vendor partners and ensure compliance.
  • Monitor quality using data to identify performance gaps and recommend improvements.
  • Create action plans to resolve operational performance issues.
  • Engage with internal and external stakeholders to drive quality improvements.
  • Continuously enhance QA processes and frameworks for both in-house and outsourced teams.
Apply

Related Jobs

Apply
🔥 Manager, Quality Assurance (Customer Operations)
Posted 4 months ago

📍 United States

🧭 Full-Time

💸 109000 - 159000 USD per year

🔍 Financial services / Fintech

  • Minimum of 5+ years in quality assurance, quality management or analytics.
  • Intermediate SQL and Excel/Google Sheets skills.
  • Prior experience in financial services or fintech is a plus.
  • Strong understanding of QA principles and tools.
  • Experience in building and managing quality programs.
  • Exceptional organizational skills with multitasking ability.
  • Customer-centric approach with attention to detail.
  • Ability to thrive in a fast-paced, changing environment.
  • Excellent interpersonal skills and relationship-building.

  • Provide strategic direction and program oversight to QA Leads, team members and vendor partners.
  • Drive quality assurance expansion across the portfolio of work.
  • Plan and prioritize projects, timelines, and resources.
  • Oversee quality standards for external vendor partners.
  • Develop quality monitoring data to address performance gaps.
  • Identify programmatic deficiencies and recommend corrective actions.
  • Develop action plans to enhance operational performance.
  • Leverage presentation skills to drive improvements.
  • Provide regular quality reports to senior leadership.
  • Continually improve the Quality Assurance Program.
  • Identify insights for process and training improvements.
  • Manage the Quality Assurance Tool system.

LeadershipSQLData AnalysisPeople ManagementQACommunication SkillsQuality Assurance

Posted 4 months ago
Apply