Head of Human Data Operations

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Requirements:

• Extensive experience in operations, workforce management, or a related field, ideally within AI, tech, or high-growth environments.
• Expertise in scaling human data or talent supply ecosystems, focusing on quality, efficiency, and diversity.
• Strong background in leading teams and managing high-impact cross-functional initiatives.
• Proven ability to design and execute scalable operational frameworks for global workforces or data pipelines.
• Experience in designing and implementing training, certification, and upskilling programs for technical roles.
• Proficiency in analyzing performance metrics and using insights to drive improvements.
• Skilled at managing stakeholders and aligning cross-functional teams toward shared objectives.
• Familiarity with AI/ML lifecycle processes, including data labeling and ethical considerations.

Responsibilities:

• Develop and execute the vision and strategy for Prolific’s human data operations.
• Lead and grow a high-performing team focused on participant acquisition, onboarding, enrichment, support, and task performance monitoring.
• Build a scalable operating model to ensure a high-quality supply pipeline that meets the diverse needs of AI customers.
• Oversee recruitment, onboarding, and verification of participants, ensuring scalability and diversity.
• Drive the development of comprehensive upskilling programs to meet emerging AI customer requirements.
• Ensure training initiatives are deployed via Prolific’s platform optimized for participant success.
• Collaborate with product teams to enhance platform features that improve participant experience and task fulfillment.
• Act as the primary point of contact for strategic AI customer projects, ensuring alignment between supply and project deliverables.
• Build strong relationships with SMEs to ensure access to specialized knowledge for domain-specific tasks.
• Pioneer innovative approaches to human data operations, leveraging emerging technologies to enhance participant engagement.