Insurance Verification Specialist - Healthcare

View full description

Requirements:

• Strong verbal and written English communication skills.
• Previous experience in customer service or a related field is preferred.
• Ability to handle phone calls professionally and courteously.
• Strong organizational and multitasking skills.
• Familiarity with healthcare or insurance processes is a plus.

Responsibilities:

• Contact insurance companies to verify patient insurance status.
• Gather details on coverage amounts and fill out required forms during calls.
• Call patients to schedule, confirm, and reschedule appointments as needed.
• Provide exceptional customer service while addressing patient inquiries.
• Accurately record information in provided forms and systems.
• Maintain patient confidentiality and comply with HIPAA regulations.