Technical Support Representative - Tier 1

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Requirements:

• Curious, authentic, and an analytical thinker.
• 2 years of technical support experience, primarily via email and chat.
• Experience with installing/uninstalling applications.
• General knowledge of web-based and mobile applications.
• Strong conflict resolution and communication skills.
• Proactive, adaptable, and able to work with limited supervision.

Responsibilities:

• Installs, modifies, and repairs computer hardware and software systems.
• Resolves technical requests through ticketing.
• Maintains system functionality by testing components.
• Designs and implements networks.
• Consults with users for hardware and software needs.
• Maximizes system capabilities through recommendations.
• Tests compatibility of new software with existing systems.
• Gathers data for technical purchasing options.
• Documents updates and keeps systems current.