IT Product Owner & Team Lead for Service Management (f/m/div.)

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Requirements:

• Degree in Business Administration, Information Management, Business Engineering or equivalent.
• Relevant apprenticeship with extensive specialist skills and trainings.
• Excellent communication skills and a confident demeanor.
• Structured, goal-oriented working style, strong analytical and problem-solving skills.
• Experience in functional configuration and implementation of IT solutions in SAP CRM Service.
• Experience in a scaled agile environment (SAFe or similar) in a Product Owner role.
• Profound understanding of agile principles and methodologies.
• Experience in leading a team of software engineers.
• Experience in managing a group of stakeholders.
• Willingness to travel up to 30%.
• Fluent in written and spoken English; German skills beneficial.

Responsibilities:

• Build and lead a self-organized, agile scrum team of Inhouse Consultants for Service Management.
• Cooperate with an agile master to improve team performance and collaboration.
• Ensure the team has the necessary competencies and resources aligned with the product roadmap.
• Drive performance management and career development processes for team members.
• Manage and prioritize the team backlog considering program and product priorities.
• Analyze and optimize processes in cooperation with business departments.
• Align with other process areas to ensure integrated IT solutions.
• Manage relationships with business partners and refine their requirements.
• Contribute to continuous improvement within the scaled agile environment.