Apply📍 EMEA
🧭 Full-Time
💸 35350.0 - 79550.0 USD per year
🔍 Global employment solutions
🏢 Company: Remote - Referral Board
- Proven experience in data analytics, statistics, or related field.
- Strong collaboration skills to build relationships across diverse teams.
- Excellent communication skills for presenting insights to both technical and non-technical stakeholders.
- Proficiency in SQL and working with relational databases, ideally Snowflake.
- Experience with BI tools such as Zendesk Explore, Sigma, Looker, or Tableau.
- Familiarity with Zendesk reporting and data structure optimization is a strong plus.
- Experience working collaboratively with Data Engineers and other teams.
- Ability to identify missing data points and integrate solutions.
- Basic knowledge of data modelling tools like dbt and Git is a bonus.
- Self-starter with a proactive attitude, thriving in fast-paced environments.
- Kind, empathetic, and patient personality.
- Analyse ticket trends, root causes of spikes, and other support metrics using support data to generate actionable insights.
- Create dynamic and actionable reports to address immediate business questions using tools like Zendesk Explore or Sigma.
- Partner with Workforce Management (WFM) and other teams to identify areas for operational improvement.
- Collaborate with stakeholders to optimise taxonomy and improve data collection and quality.
- Analyse user behaviour prior to support interactions to increase self-serve rates.
- Work closely with the Central Data team to leverage broader datasets for long-term impact.
- Enhance data foundations by collaborating with Data Engineers, Product, and Engineering teams.
SQLBusiness IntelligenceData AnalysisGitSnowflakeData modeling
Posted 8 days ago
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