Field Case Manager

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Requirements:

• Registered nurse (RN) is required.
• Related degrees (pharmacists, science degrees) or equivalent transferable skills may be considered.
• Experience in public or private third-party reimbursement, pharmaceutical sales, managed care, or clinical support is an asset.
• Bilingualism is an asset (requirement for the province of Quebec).
• Previous Case Manager experience is an asset.
• Basic CCPE is an asset.
• Exceptional customer service and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Comprehension of medical terminology.
• Strong analytical and organizational skills.
• Ability to engage with physicians as a medical counterpart.
• Excellent time management and collaboration skills.
• Ability to work autonomously in a remote setting.
• Strong computer skills and knowledge of Microsoft Office.
• Ability to attend Continuous Healthcare Education events outside regular hours.
• Hold and maintain a valid driver's license and have a car.
• Adhere to Performance Standards and Procedures.

Responsibilities:

• Single point of contact for the program with physicians.
• Educate physicians and/or their staff on various program services.
• Provide therapy guidelines to manage physician expectations with respect to reimbursement.
• Consult patient charts to complete necessary paperwork for coverage.
• Assist MDs in completing Special Authorization forms, enrollment forms, and other documentation.
• Provide ongoing updates to physicians on their patients.
• Customize program elements based on MD needs.
• Identify areas for risk and foster proactive quality improvement.
• Collaborate with team members to coordinate the patient journey.
• Participate in scheduled physician meetings with sales representatives.
• Attend Continuous Medical Education events.
• Regular travel to various physician offices.
• Report Adverse Events.