Client Growth Associate

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Requirements:

• Legal authorization to work in the United States.
• Stable internet connection.
• Customer facing and growth oriented, camera on at all times.
• Proficiency in Excel/Google Sheets with data analysis and visualization skills.
• Proficient in Power Point and Google Slides.
• 2+ years in Customer Success, Account Management, or other commercial roles.
• Exceptional written and verbal communication skills.
• Excellent project management skills.
• Ability to collaborate with multiple internal and external stakeholders.
• Proven success in building trust and driving results.

Responsibilities:

• Support the management of a book of business and develop operational processes.
• Monitor account performance and coordinate intervention strategies.
• Provide guidance and reporting to clients for informed decisions.
• Engage with care managers to optimize their use of Phamily.