Field Service Engineer - France

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Requirements:

• Bachelor Degree or MS with 2+ years of relevant experience in engineering, physics, biology, chemistry or related field.
• Experience with NGS sequencing instrument and sequencing run set up preferred.
• Ability to troubleshoot complex laboratory equipment involving chemistry, software and hardware.
• Experience with full life cycle product launches preferred.
• Proficient with data collection and analysis tools (e.g., MATLAB, Python, C++ or Java) preferred.
• Experience with fluorescence microscopy helpful.
• Excellent verbal and written communication skills, including technical writing.
• Flexibility in working hours for customer support.
• Demonstrated account management skills preferred.
• Basic Linux knowledge is a plus.
• Fluent in French and English both verbal and written.

Responsibilities:

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers.
• Identifying root causes and resolving product issues in the field.
• Collaborating with internal partners to resolve customer issues and improve processes.
• Interacting with customers to offer and assist in service contract sales and other service products.
• Assessing maintenance/service needs and implementing a plan of action for instrument service.
• Displaying professionalism and technical knowledge in all customer interactions.
• Implementing policies for handling spare parts.
• Utilizing service CRM software to document work.
• Travels inside the EMEA Region.