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Operations and Support Engineer

Posted 9 days agoViewed

View full description

💎 Seniority level: Junior, 1+ years

🔍 Industry: Data

🏢 Company: data.world

🗣️ Languages: English

⏳ Experience: 1+ years

Requirements:
  • 1+ years of proven and successful experience in a software/SaaS customer support role.
  • 1+ years of SQL experience with the ability to read complex SQL statements.
  • Ability to diagnose and solve complex technical issues quickly and effectively.
  • Strong organizational skills and a process and detail-oriented approach.
  • Exceptional communication skills (written and verbal).
  • Efficient multi-tasking skills with the ability to manage and prioritize multiple issues.
  • Ability to work remotely as part of a hybrid on-site and remote team.
Responsibilities:
  • Deliver high-quality technical support and solutions to both technical and non-technical end-users.
  • Resolve and take full ownership of reported customer issues utilizing research, diagnosis, troubleshooting, and identifying solutions.
  • Develop and maintain an online knowledge base of issues/solutions.
  • Coordinate with Product and Engineering teams to assist in identifying, reporting, and resolving product defects.
  • Collaborate with Customer Success Managers to address technical issues impacting ongoing success.
  • Proactively look for ways to improve processes and innovate the support experience.
Apply

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