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Operations and Support Engineer

Posted about 2 months agoViewed

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💎 Seniority level: Junior, 1+ years

📍 Location: U.S.

🔍 Industry: Data industry

🏢 Company: data.world

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: SQLTroubleshootingTechnical supportCustomer support

Requirements:
  • 1+ years of proven and successful experience in a software/SaaS customer support role.
  • 1+ years of SQL experience with the ability to read complex SQL statements.
  • Ability to diagnose and solve complex technical issues quickly.
  • Experience collaborating with external clients and internal teams.
  • Strong organizational skills and a detail-oriented approach.
  • Exceptional written and verbal communication skills.
  • Efficient multi-tasking skills with the ability to prioritize.
  • Curiosity and enthusiasm for process improvement.
  • Ability to work remotely as part of a hybrid team.
Responsibilities:
  • Deliver high-quality technical support and solutions to both technical and non-technical end-users.
  • Resolve and take full ownership of reported customer issues utilizing research and troubleshooting.
  • Develop and maintain an online knowledge base of issues and solutions.
  • Recreate product behaviors and determine root causes.
  • Coordinate with Product and Engineering teams to identify and resolve defects.
  • Collaborate with Customer Success Managers on technical issues.
  • Escalate software bugs and feature enhancements to development teams.
  • Work autonomously on projects with tangible organizational benefits.
  • Proactively look for process improvements and innovative support experiences.
  • Build relationships with other data.world teams.
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Posted 21 days ago

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  • 1+ years of proven experience in a software/SaaS customer support role.
  • 1+ years of SQL experience and ability to read complex SQL statements.
  • Ability to diagnose and solve complex technical issues effectively.
  • Experience partnering with external clients and internal teams.
  • Strong organizational and detail-oriented skills.
  • Exceptional communication skills, both written and verbal.
  • Efficient multi-tasking skills in a fast-paced environment.
  • Curiosity for trying new things and eagerness to learn.
  • Ability to work remotely as part of a hybrid on-site and remote team.
  • Deliver high-quality technical support and solutions to both technical and non-technical end-users.
  • Resolve and take full ownership of reported customer issues.
  • Develop and maintain an online knowledge base.
  • Recreate product behaviors to determine root causes and solutions.
  • Coordinate with Product and Engineering teams to report and resolve product defects.
  • Collaborate with Customer Success Managers on technical issues.
  • Escalate software bugs or feature enhancements as necessary.
  • Work autonomously on projects with tangible results.
  • Proactively seek improvements and innovations in processes.
  • Build relationships with other teams at data.world.

SQLTroubleshootingTechnical supportData managementCustomer support

Posted 21 days ago
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