Customer Support Agent (TaaS) - German Market - Part Time Weekends

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Requirements:

• Fluency in German, both written and spoken.
• Comfortable communicating in English.
• Customer-first mindset and problem-solving skills.
• Tech-savvy with MS Office and ability to learn new tools quickly.
• Organized and motivated, able to maintain quality service under pressure.
• Eligibility to work in Slovakia.

Responsibilities:

• Keep things running smoothly by offering first-line support through phone, email, and digital channels.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information.
• Foster positive interactions in all communications, ensuring customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations.