Principal Support Engineer

Posted about 1 month agoViewed

💎 Seniority level: Principal, 10+ years total experience including 7+ years in Data Warehouse solution

📍 Location: United States

🔍 Industry: Data and AI platform, PostgreSQL

⏳ Experience: 10+ years total experience including 7+ years in Data Warehouse solution

🪄 Skills: AWSPythonBashGCPJavaKubernetesC++AzureGrafanaPostgresPrometheus

10+ years of total experience including recent 7+ years in Data Warehouse solutions with emphasis on Greenplum.
In-depth knowledge of Greenplum's parallel processing and integration with big data frameworks like Hadoop.
Strong understanding of data warehousing concepts and analytical query design.
Strong understanding of Kubernetes architecture and proficiency in managing Kubernetes resources.
Use of Monitoring tools like Prometheus, Grafana, ELK stack, and knowledge of logging solutions.
2+ years of scripting experience with Python, Bash, PowerShell, and YAML.
2+ years of programming experience with C, C++, Java, or .NET.
Strong experience in AWS, Azure, and GCP cloud service environments.
Intermediate to advanced knowledge of Red Hat Openshift for database solutions.
Experience mentoring junior and mid-level technical support engineers.

Technical leadership and input toward Customer Support's impact on customer needs post-sale.
Prioritize and manage several open issues and act as Subject Matter Expert.
Lead, design, and coach the Support Services Analytics SME pod.
Escalate unresolved issues to internal teams appropriately.
Represent EDB in analytics communities regarding customer experience.
Test and develop troubleshooting strategies for EDB products in container environments.
Troubleshoot, diagnose, and solve Postgres-based database solution issues.