Virtual Assistant (Healthcare)

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Requirements:

• Proficient in spoken and written English.
• Ability to triage and respond to member concerns with empathy and professionalism.
• Experience with chat platforms and AI tools (e.g., ChatGPT).
• Proficiency in productivity tools like Notion, Airtable, and Slack.
• Strong critical thinking skills, with initiative and problem-solving abilities.
• Excellent communication and collaboration skills with cross-functional teams.
• At least 1 year of relevant professional experience.
• Comfortable working independently in a remote environment.

Responsibilities:

• Develop a thorough understanding of systems to provide exceptional service and monitor workflows.
• Book, track, and manage member appointments with clinical partners.
• Monitor and enhance the member experience throughout their health journey.
• Maintain accurate and up-to-date records of member progress.
• Provide real-time support for appointment completion.
• Serve as the first point of contact for member inquiries.