Customer Success Specialist (Remote, Night Shift)

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Requirements:

• Excellent verbal communication skills and a professional phone demeanor.
• Strong active listening and problem-solving abilities.
• Proficient in using CRM systems and basic computer applications.
• Skilled at managing multiple tasks and prioritizing effectively in a dynamic and fast-paced environment.
• A customer-focused attitude with a passion for providing exceptional service.
• Experience in the customer success field is a plus but not required.

Responsibilities:

• Contact clients who have added their case to the website to understand their legal needs and preferences.
• Provide tailored information about attorneys who match client requirements.
• Answer client questions and address concerns regarding the attorney selection process.
• Maintain detailed and accurate records of client interactions in the CRM system.
• Follow up with clients to ensure they have connected with an attorney and received necessary assistance.
• Collaborate with internal teams to resolve client issues and enhance the matching process.
• Gather feedback from clients to improve service and enhance customer satisfaction.