Junior Account & Software Implementation Manager

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Requirements:

• Bachelor’s degree in a related discipline.
• 1-3 years of industry experience.
• Multitasking capabilities.
• Advanced level skill with general office systems, including Microsoft Excel, Word, PowerPoint, SharePoint.
• Ability to adapt to various software.
• Data manipulation and conversion skills (Excel, Pivot Tables, Access).
• Excellent documentation skills (Word, PowerPoint, Miro).
• Must be able to perform independently and in a team environment.

Responsibilities:

• Serve as point of contact for new customers onboarding into MySky Tax and other products.
• Assist and lead software onboarding & implementation for new & current customers.
• Ensure onboardings are completed on time, within budget, and meet client objectives.
• Organize and conduct training sessions based on client needs.
• Liaise with current MySky customers to ensure maximum ROI.
• Troubleshoot product/service concerns.
• Follow up with clients regarding information needs and work collaboratively with product and sales teams.
• Assist in drafting customer support documentation and manuals.
• Participate in enhancing product through customer feedback.