Digital Customer Success Manager

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Requirements:

• First experience in a Customer Success Manager position preferred.
• Experience in a Training Organization (manager, trainer, assistant) or consulting firm.
• Interest in the digital industry, particularly in education and e-learning.
• Excellent interpersonal and communication skills.
• Previous experience in SaaS B2B industry is a plus.
• Native French speaker with excellent English proficiency (B2 minimum).

Responsibilities:

• Ensure business impact of the solution as per client objectives.
• Manage renewal of client portfolio.
• Create and develop processes for a one-to-many approach.
• Establish reporting and communication processes.
• Onboard customers and manage timely launches.
• Identify customer use-cases and develop relationships of trust.
• Reduce churn and enhance client retention strategies.