Experience Strategist

Posted about 2 months agoViewed

💎 Seniority level: Middle, 2+ years

📍 Location: Central Europe (Bratislava / Brno)

🔍 Industry: Digital commerce

⏳ Experience: 2+ years

🪄 Skills: Project ManagementData AnalysisSEOCustomer SuccessSaaS

2+ years of professional experience in customer success, project management, professional services or e-commerce.
1+ years of relevant experience in digital experience technologies.
Comfortable reading and pulling insights from raw data.
Strong written and verbal communication skills.
Extremely organized and able to prioritize and multitask effectively.
Hands-on SaaS experience is a plus.
Experience with SEO, Site Search, and Merchandising tools are a plus.
E-commerce experience is a plus.
BA/BS degree.
Able to travel up to 20%.

Become an expert in the BloomReach Search, Merchandising and Recommendations product line and stay knowledgeable about fast-moving product developments.
Deliver on business service engagements and training programs for our customers.
Iterate on and recommend optimizations to existing business service offerings.
Collaborate with internal teams (e.g. Sales, Customer Success) to ensure successful delivery.
Be a thought partner to the Senior Experience Strategists.

Posted about 2 months ago

📍 Central Europe

🧭 Full-Time

🔍 Digital commerce

🔧 Requirements

2+ years of professional experience in customer success, project management, professional services, or e-commerce.
1+ years of relevant experience in digital experience technologies.
Ability to read and pull insights from raw data.
Strong written and verbal communication skills.
Extremely organized and able to prioritize and multitask effectively.
Hands-on SaaS experience is a plus.
Natural problem solver, intellectually curious, and capable of anticipating challenges.
Experience with SEO, Site Search, and Merchandising tools are a plus.
E-commerce experience is a plus.
BA/BS degree.
Able to travel up to 20%.

💡 Responsibilities

Become an expert in the BloomReach Search, Merchandising, and Recommendations product line and stay knowledgeable about product developments.
Deliver on business service engagements and training programs for customers.
Iterate on and recommend optimizations to existing business service offerings.
Collaborate with internal teams to ensure successful delivery of projects and grow the services pipeline.
Act as a thought partner to Senior Experience Strategists in team operations.

Project ManagementData AnalysisSEOCustomer Success

Posted about 2 months ago