Bilingual Administrative Assistant- (Remote)

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Requirements:

• Bilingual in English and Spanish with proficiency in verbal and written communication.
• Strong organizational skills and ability to manage multiple tasks under pressure.
• Effective listener and communicator with the ability to build rapport.
• Comfortable working in fast-paced, ambiguous environments.
• Willingness to learn new technologies, including video chatting, Google Suite, Slack, and electronic health records.

Responsibilities:

• Handle inbound & outbound calls, text messages, secure emails, and faxes from members and providers.
• Provide administrative support by generating member reports and data entry.
• Assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences.
• Identify and triage a member's needs to connect them with Care Teams for clinical support.
• Schedule patient and provider calls and case conferences as needed.
• Contribute to special projects or data entry.