Contracts Administrator - Customer Support

Posted 16 days agoViewed

💎 Seniority level: Senior, 5 years

📍 Location: Canada

🔍 Industry: Electrification Services

🗣️ Languages: English, French

⏳ Experience: 5 years

🪄 Skills: Project ManagementSAPOrganizational skillsExcellent communication skillsCustomer support

Possess a Diploma or University degree in Business Administration or a related discipline.
5 years of experience in contracts administration or customer support.
Knowledge of contractual, legal, and commercial aspects.
Excellent communication skills to interact with customers and internal teams.
Experience with SAP Business Management System (ERP).
Knowledge and experience with Lean Six Sigma concepts.
Strong organizational skills, proactive attitude, results-oriented, tactful, and diplomatic.
Strong knowledge of Excel, Word, One Note, MS Project.
Bilingual proficiency in English and French.

Ensure customer satisfaction by effectively communicating with customers.
Process orders from booking to payment, ensuring on-time delivery as per contractual requirements.
Prepare purchase requisitions and maintain complete and current order documentation.
Maintain backlog for delivery dates and forecasts, participating in backlog review meetings.
Support inventory processes and collaborate with various teams such as Sales and Supply Chain.
Leverage existing tools and processes to meet key performance indicators for delivery and quality.
Perform other duties as assigned by management.