Help Desk Specialist (Remote in US)

Posted 18 days agoViewed

View full description

💎 Seniority level: Entry, Some experience or certifications are preferred

📍 Location: United States

🔍 Industry: Consulting

🗣️ Languages: English

⏳ Experience: Some experience or certifications are preferred

🪄 Skills: Microsoft Active DirectoryCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

Possess excellent communication and customer service skills, both written and oral.
Ability to explain technical challenges and solutions to diverse audiences.
Willingness to participate in on-call rotation and provide after-hours support.
Ability to manage and coordinate with third-party vendors.
Entry-level position, preference for experience or certifications.

Responsibilities:

Provide amazing tier 1 support to clients, exceeding their expectations.
Escalate customer support requirements appropriately with relevant information.
Prepare desktops, laptops, and other hardware for customers.
Keep customer documentation up-to-date and accurate.
Monitor assigned alerts and respond as needed.
Collaborate with team to meet client needs.
Organize, prioritize, plan, and deliver work timely.

Apply