Salesforce Administrator (CST)

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Requirements:

• 4-5 years of experience with Salesforce Administration and proven track record.
• Experience in the SaaS industry.
• Salesforce Administrator Certification required.
• Extensive experience with Salesforce Sales Cloud.
• Experience in an agile-based environment.
• Proficiency in managing user roles, profiles, permission sets, and sharing rules.
• Strong expertise in flow automation and validation rules.
• Experience with data management tools like Data Loader and Import Wizard.
• Knowledge of Salesforce integration capabilities and working with third-party applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to interact with technical and non-technical stakeholders.
• Comfortable with ambiguity and able to execute with minimal guidance.
• Experience with Salesforce reporting and dashboards.
• Strong attention to detail and ability to manage multiple tasks.
• Ability to work independently and collaboratively.
• Proactive mindset focusing on continuous improvement.
• Experience with unit/regression testing and release management.
• Experience in all phases of Software Development Life Cycle (SDLC).

Responsibilities:

• Help in overseeing the overall Salesforce platform, ensuring optimal performance and user experience.
• Design, develop, and customize Salesforce solutions to meet evolving business needs.
• Work with stakeholders and various teams to define system requirements and customize the Salesforce platform.
• Serve as the technical subject matter expert including configuration, development, integration, and customization.
• Aid in curation and scalability of all supporting process and policy documentation.
• Assist with delivering training on all processes, policies, and best practices within the Postman Salesforce Instance.
• Implement and maintain integrations to related GTM tools.
• Perform unit/regression and user acceptance testing and change management.
• Conduct data migration, bulk upload, and bulk update using different tools.
• Generate reports, dashboards, and perform analysis of resulting data.
• Create flow automation for tasks, email alerts, field updates, etc.
• Assist in managing user roles, profiles, permissions, security controls, and shared settings.
• Review current processes and configurations and suggest improvements.
• Maintain technical design documentation based on requirements.