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Payments Operations Analyst

Posted 15 days agoViewed

View full description

💎 Seniority level: Junior, A minimum of 2 years’ experience in customer experience, specifically within payments

📍 Location: United States

💸 Salary: 70000.0 - 94000.0 USD per year

🔍 Industry: Creator commerce platform

🏢 Company: Kajabi👥 251-500💰 $550,000,000 Private over 3 years agoEdTechCRME-CommerceLead GenerationMarketing

⏳ Experience: A minimum of 2 years’ experience in customer experience, specifically within payments

Requirements:
  • A minimum of 2 years’ experience in customer experience, specifically within payments.
  • A self-starter who has a detective-ish streak and a hunger for answers.
  • High attention to detail and an ability to multitask.
  • A highly curious individual who wants to get to the source of anything even the least bit fishy.
  • Experience working with payment gateways, acquirers, or processors.
  • Familiarity with fraud detection systems and chargeback management tools.
Responsibilities:
  • Reconcile payout settlements, chargebacks, and disputes, identifying and resolving customer issues and inquiries.
  • Provide comprehensive support to both Heroes and internal teams regarding payment inquiries and issues.
  • Ensure that a white glove customer experience is provided to our Heroes while still protecting Kajabi’s financial interests.
  • Monitor and analyze daily transaction activity.
  • Refine and adapt approaches to ever-evolving trends in order to protect the company against risk posed by operations and subscriber activity.
  • Complete Hero Risk Assessments & Risk Reviews as necessary to ensure compliance with card brand rules as well as mitigate fraud & credit risk.
  • Perform other ad-hoc duties as assigned.
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