Technical Support Developer, Databases

Posted 15 days agoViewed

💎 Seniority level: Middle, 2 years

📍 Location: USA

💸 Salary: 119000.0 - 150000.0 USD per year

🔍 Industry: Data Integration

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: SQLJavaKotlinData engineeringSoftware Engineering

Background: Computer Science or adjacent degree or boot camp graduate/self-taught programmer.
2 years of Data Engineering or Software Engineering experience.
Experience working with databases in a software-engineering or DBA capacity.
Proficiency in relational databases, data warehouses, SQL, and Java/Kotlin.
Familiarity with data pipelines, unit tests, and troubleshooting.
Excellent technical research skills and customer-centric communication.
A growth mindset, analytical skills, and a passion for continuous learning.

Triage support tickets escalated from Layer 2 Support teammates, requiring engineering expertise.
Provide email and Zoom support, using Zendesk and other tools for customer interactions.
Address issues in the codebase, identifying bugs and either escalating or fixing minor issues.
Build leverage for support by increasing monitoring and creating automation scripts.
Document solutions to grow the internal and external knowledge base.
Communicate user feedback to Product and Engineering teams for roadmap prioritization.

Posted 4 months ago

📍 USA

🧭 Full-Time

💸 119000 - 150000 USD per year

🔍 Data Integration

Background in Computer Science or related field or a self-taught programmer with 2 years of Data Engineering or Software Engineering experience.
Experience with databases in a software-engineering or DBA capacity.
Experience collaborating with Engineering teams or Developer customers.
Proficiency in relational databases, data warehouses, SQL, and Java/Kotlin.
Familiarity with data pipelines, unit tests, and troubleshooting.
Excellent technical research skills and customer-centric communication.
Growth mindset, analytical thinking, and a passion for continuous learning.

Triage support tickets escalated from Layer 2 Support teammates.
Provide email and Zoom support to customers, using Zendesk and Slack when needed.
Address issues in the codebase and collaborate with engineers to fix bugs.
Contribute to support by writing SQL queries and automation scripts.
Document solutions and improve user-facing documentation.
Communicate user feedback to Product and Engineering teams.

SQLJavaKotlinData engineeringTroubleshootingSoftware Engineering

Posted 4 months ago

🔧 Requirements